01.
Apple at-home advisor
customer engineering · remote · may 2023 → present
worked remotely alongside school, sustaining a 6.87% escalation rate well below department average through independent research and advanced troubleshooting. 0.27 min average call wrap time, 15% above department-average csat, and 2× applecare excellence award recipient (2024, 2025).
+15%
csat vs dept avg






















